It's the Culture: as seen @ The Wit

from the wall of the employee room at The Wit:

Words to avoid @ The Wit
yeah
you(s) guys
you know
sure
mmhmm.-
I don't know.
no
my bad
friggin'
shoot
fudge
"you know..."

USE
yes
my pleasure
of course
MADAM / MISS
SIR
"I'd be happy to"
functionality
may
assist
thank you
absolutely
certainly
gladly
"I can do that for you"